a. Purpose and scope of collection
The data collection is mainly on the website including: email, phone, address of customer (customer), ... This is the information that customer need to provide required when sending contact to ask for support, advice information about the product line of
Customers will be solely responsible for the confidentiality and retention of their contact information and email boxes. In addition, it is the client responsibility to promptly notify the webiste about unauthorized use, abuse, breach of security, keeping registered name and password of a third party to take appropriate action.
b. Scope of using information
The company uses the customer information provided to:
- Provide information about the service to customers if there is a request from the customer;
- Email marketing, service promotions providing;
- Sending notifications about the activities awarded by the website;
- Contacting and dealing with users in special cases; Do not use the user personal information for the purpose of confirming and contacting the transaction at
At the request of the judiciary, including: The Procuracy, the court, the police agency investigates some legal violation of the client.
c. Information storage time
Personal data of customers will be stored until there is a request to cancel. Remaining in all cases personal information of customers will be kept confidential on our servers
d. Persons or organizations may have access to personal information:
Subjects can access personal information of customers / members in one of the following cases:
- Cao Phong Company Limited
- The partners signed a contract to perform a part of the service provided by Cao Phong Company Limited. These partners will receive the information under the contract agreement (maybe part or all of the information depending on the terms of the contract) to assist users in using the services provided by the Company.
- State agencies upon request of the Company to provide user information to serve the investigation process.
e. The address of the unit that collects and manages personal information
- Cao Phong Company Limited
- Head office: Lot G, Hung Vuong Apartment, Ward 11, District 5, Ho Chi Minh City, Vietnam
- Hotline: 0903 111 111
f. Means and tools for users to access and correct their personal data.
Customers can adjust personal information by contacting the website administrator Upon receiving these requests, www.theluxehotels.vnwill reconfirm the information and support the customer in the shortest time.
g. Commitment to protecting personal information of customers
Customer personal information is commitment to absolute confidentiality under the privacy protection policy of The collection and use of information of each Customer is only done with the consent of that customer, unless otherwise provided by law.
Do not use, transfer, provide or disclose to any third party about the Customer personal information without the consent of the Customer.
In the event that the information storage server is attacked by hacker resulting in loss of Customer personal data, will be responsible for informing the authorities of the investigation and handling in a timely manner and informing the Customer.
Absolutely confidentiality of all online transaction information of Customer including digital invoice information in secure central data area of ​​level 1 of
h. Mechanism of receiving and resolving complaints related to personal information of customers
Customer has the right to file complaints about the disclosure of personal information to a third party to the Board of Directors of to the Company address or via email: ... is responsible for implementing technical and professional measures to verify the reflected contents.
Processing time to reflect customer personal information is 15 days.